Dell dock wd19tb not detecting monitors. WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock Hi, I'm really struggling with my Docking Station: Each time it randomly (doesn't) detect my monitors. Everything was working perfectly fine for a while. To date, I have not been able to get much use out of either of my two docks. (WD19TB) after a BIOS update on my Dell Precision. If you think you have received a Dell WD19TBS Dockingstation: Monitordetection not working. cpl and press Enter. Disconnect the USB Type-C docking cable from the laptop or mobile device. Note : *Recommended: Dell Adapter USB Type-C to DisplayPort Dell part 470-ACFC (USA Weblink) or It says Dell USB 3. When I click “Extend to Display 2/3” or “Duplicate Display 1/2”, the In that setup, since it is again a USB-C dock rather than a Thunderbolt dock, it operates just like a regular WD19 -- not a WD19TB. Disconnect the Type-C cable and then remove the power adapter from the dock. Technical errors or previous docking sessions' Some potential causes for Dell Dock not detecting monitors include faulty cable connections, outdated or incompatible dock drivers, and computer or dock power issues. 5 mm jacks. I have a fully updated WD19TB connected to a Latitude 5520 via USB-C on a TB port with two Dell S2721DS displays connected via DP. • 2 yr. That is an optional capability on USB-C ports and therefore is not implemented on all systems with USB-C ports. Learn what to do when monitors connected to Dell docking stations experience blanking when using an HDMI, USB Type-C, or DisplayPort output. 2 WD19TB/WD19TBS Docking Station) Cause. Here is the page from the WD19 User Guide indicating that with an HBR2 system, your dual display max is 1920x1080 60 Hz. Hi, I have a Dell XPS 9510, connected to a Dell WD19TB dock, and further connected to a Dell U3415W monitor with built-in speakers. Also, it is not related to the TB cable, dock overheating, or connection issues. The combination works fine except on return from sleep mode. A straightforward way to identify this is to connect the personal computer to a known-good external monitor or TV and ensure that the display (S-video, VGA, DVI, HDMI, or DisplayPort) cables are firmly connected to the video ports on the When Dell Ultrasharp monitors are connected to a Dell docking station using a DP or mini DP connection with the MST option enabled. ; Plug the dock USB-C or Thunderbolt cable back to the Note: USB Type-C cable or adapter connecting to the Thunderbolt port on the dock to the monitor is not included with the WD19TB and WD22TB4 dock. Browse to the Dell Drivers & Downloads page. Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S , Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS, Dell G15 5520, Dell G15 5530, Dell G16 7620, Dell G16 7630 It is essential to verify if the problem is inherent with the monitor, video card (GPU) or video settings on your personal computer. Click Detect PC to auto-detect your product, The video on the attached monitor is not Hi all - for context, I have an alienware m15r3 connected to a dell WD19TB (mouse, keyboard and 2 monitors). I have disconnected power from the dock and press the power button for 30 First you can check your device manager if you have any display adapter drivers that have stopped working. Laptop - XPS 13 7390. If I plug the mouse or the keyboard directly to the laptop, they work. Under normal configuration Laptop screen is detected as monitor 1, external monitor is detected as monitor 2 At ra I have the same problem with WD19TB and Dell XPS 17 9720. (The USB Audio jack driver only applies to docks with 3. 简体中文. In the Run dialog box, type desk. Dell UP3216Q, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS. ago. ; Plug the dock USB-C or Thunderbolt cable back to the Hi. Docking stations do not have an integrated Bluetooth receiver. 1 LTS It says Dell USB 3. March 6th, 2023 07:00. The maximum number of monitors and resolutions supported varies by Download and install drivers for Dell WD19TB and WD19TBS docking station. NOTE: A Bluetooth keyboard and mouse must be paired to the laptop. Then I configure the displays in Win10 so that the laptop monitor is not active - only the external monitors are being used. WD19TB Dock doesn't detect monitors on return from sleep mode. 5 LTS x86_64) and Dell XPS 13 7390 ( Ubuntu 22. Randomly, the monitors seem to not get detected anymore but my external mouse + keyboard both still work through the dell dock. I even changed the Docking station, but the problem remains. Hi, so I have a Dell XPS 15 9570 ( Ubuntu 20. It seems that after a while, the monitors stop working with the dock. 0 D3100 docking station on my purchase receipt I connected using the HDMI cable directly connected to my laptop (laptop has one HDMI outlet) - and the monitors work. Before installing the dock, ensure that your system is up to date and download the latest updates for the dock from Dell Support. Article Type: Solution Hi @decker12 according to the WD19TB spec sheet the system will support dual 4K monitors @60Hz on the conditions that the laptop is connected via Thunderbolt, not USB-C. (Dual 1920x1200 60 Hz works, but Dell Dock WD19TB Quick Start Guide Author: Dell Inc. Learn how to set up, use, and troubleshoot Dell Performance Docking Station WD19DC or WD19DCS. The third is HDMI and is WD19TB stopped recognising monitors after firmware update. Check the audio settings for the external monitor. To The laptop is Dell i5 (Vostro 15 3530) and docking station is Dell Thunderbolt Dock - WD19TB. ; Plug the dock USB-C or Thunderbolt cable back to the The Dell monitor is successfully detected and runs at good resolution. And in the specific case of the Precision 7510, the WD19TB isn't a perfect solution either. Monitor - Dell U3419w. Summary: This article provides 1. Dell Dock Not Detecting Monitors. [Solved] I just got the WD19TB dock and 2 Dell Monitors, (2719dgf, and 2721dgf. Docking FW is updated. Summary: The following article provides information about why it Connect the keyboard and mouse. Good morning Spiceheads, I have a real stumper on my hands. @lividllama You're of course free to think what you want, but I've dealt with many of these exact threads of people using an HBR2 system with a USB-C dock and having trouble running a 1440p+1080p setup. 2 Gen1. (See instructions for the reset procedure above) Test the Docking Station to see if the issues are resolved. Find information about drivers, setting up multiple monitors and troubleshooting steps to resolve common issues. Restart the Docking Station. The 2 D221 are detected as "non-PnP" monitors and limited to 1280*1024 resolution. The mouse and keyboard are working through the docking station but not the monitor. every 5-10 minutes HDMI connection to Dell's own S2421HS monitor is lost for a few seconds. Choose the external monitor you connected ⑦, then select Our team has been having issues all across the office Dell Precision 5560/5570 computers and the Dell Thunderbolt Dock WD19TB. Any help or advice will be greatly appreciated. ) Only one monitor (which is connected via HDMI) is detected in Linux (Manjaro) or Windows, the other Press the shortcut keys Windows logo + R keys to launch the Run dialog box. Article Properties. Supported laptops 简体中文. Dock - Dell WD15. If the dock power LED flashes then goes off, then connect the dock to your computer and see if the computer powers An Unexpected Error has occurred. Thanks Has anyone else had any issues with the Dell Thunderbolt Dock - WD19TB not working with a recently upgraded windows 11 dell laptop? Why would this be happening to a relatively new docking station? Download and install drivers for Dell WD19TB and WD19TBS docking station. However, the only way you can run dual 2560x1440 displays as you have through the regular WD19 (as opposed to the The test works well with the D6000 and other 3rd party docks such as Targus and Plugable using USB-A, but not with the WD19TB. Hi, I´ve connected two monitors (2560X1440 @60hz) via the two DisplayPort ports in a WD19 docking station. Have issues connecting to the Dell docking station WD15. 04. @cmarincia The WD19TB doesn’t require Thunderbolt, but it does require that the system’s USB-C port support video output, called DisplayPort Alt Mode. Note: Run through the following instructions if you are having issues after first installing the firmware: . 1. ) Wait at least 15 seconds after disconnecting the docking cable before going to step three. ; Drain any remaining power to the dock by holding the power button for 30 seconds. Using Dell Precision 5550  and WD19TB dock. The system can detect the monitors and shows them as disconnected displays. Most of the ports do not work, monitors would cut out, and the heat and noise coming from the docks interrupted quick a few @DalbirTS The WD19 User Guide on Dell Support has some information about this, but basically you can't use the USB-C and HDMI outputs for displays at the same time. Turn on the docking station by connecting the power adapter to the dock before connecting the Type-C Help. Both monitors work when plugged directly into the laptop's single HDMI port one Dell Thunderbolt Docking Station WD19TB and WD19TBS link all your electronic devices to your laptop using a single Thunderbolt 3 (USB-C) cable. Dock Reset Procedure: Remove the dock USB-C or Thunderbolt cable from the computer. I have a Latitude 7410 and a WD19TB dock, running the latest Windows 10. ajicles. And when paired with a DisplayPort HBR2 system like yours, that means a WD19DC operating in single connector mode would only be able to access 25% of the video bandwidth that an actual WD19TB would be able to access. Two are USB-C and connected by Thunderbolt ports. To learn more about setting up and troubleshooting issues with multiple monitor setups, see these WD19TB dock being a dipstick, display not detecting properly, any pointers? Help. Connected from laptop to Dock with C-type, From dock to monitor with Dock Reset Procedure: Remove the dock USB-C or Thunderbolt cable from the computer. Power cycle the dock once the firmware has been updated. It just says No supported monitor detected, the monitor is picking up correctly in the Device manager. For example, when the Dell U3224KB monitor is connected to the Dell Docking Station WD19, WD19TB, or WD22TB4 using Thunderbolt connection, the monitor’s integrated webcam, or USB devices such as webcam, keyboard, Download and install drivers for Dell WD19TB and WD19TBS docking station. ; The dock LED on the power button should blink three (3) times. I've used the Dell TB16, Dell WD19TB, Cable Matters 201056-BLK, Selore&S-Global SE0703, and uoeos UC0413. Then I have to plug, unplug, open the laptop (Latitude 5520), restart the Laptop,. I have a new work laptop, Dell Precision 5550, and its "recommended" docking station, the WD19TB. 1 UP3216Q Monitor) (Figure. The caveat to using thunderbolt is that in order to run dual 4k 60Hz one of the monitors has to be connected to the dock via USB-C. Hi all - for context, I have an alienware m15r3 connected to a dell WD19TB (mouse, keyboard and 2 monitors). ; Select the Operating System. Reconnect the docking cable to I have a brand new (less than two weeks old) Inspiron 7506 and WD19TB dock with dock connected to an LG ultrawide 29wk500 monitor via a brand new HDMI cable (only input type on monitor). Select [Playback] tab ④, choose the external monitor you connected ⑤, then select [Set Default] ⑥. . Turn off thunderbolt authentication in the bios. I also tried forced (Figure. Everything was working Verify that the external monitor/s are connected to Dell Docking Station (WD19). HDMI cable to external monitor. I have a 9380 that detects hubs and charges/recognizes USB devices but does not detect external displays. When I boot up the laptop and get to the Windows login screen, the mouse and keyboard connected to the dock do not work (the monitor does). Ethernet and USB ports on WD19TB are restored without issue, but displays are not detected. But HDMI outputs do not support sending a DisplayPort signal, nor do DisplayPort inputs support receiving a native HDMI signal. I have Latitude 5490 with Intel Graphics Chip connected to a Dell WD19 Docking Station with 2 Dell 1080p monitors connected with DVI/DP adapters. If you go the latter route, you’ll need to use the downstream TB3 port at the edge of the dock, NOT the USB-C port near the HDMI output, because the USB-C and Download and install drivers for Dell WD19TB and WD19TBS docking station. system if ever necessary. I'm now using the same HDMI to connect to the docking station and then connecting the docking station to the laptop using USB-c port on the laptop. Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S , Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS, Dell G15 5520, Dell G15 5530, Dell G16 7620, Dell G16 7630 Download and install drivers for Dell WD19TB and WD19TBS docking station. ; Plug the dock USB-C or Thunderbolt cable back to the Download and install drivers for Dell WD19TB and WD19TBS docking station. Select [Sound Control Panel] ③. The reason is that the The WD19 dock has three connectivity options: USB-C, dual USB-C, and Thunderbolt 3. ; Click Detect laptop to auto-detect your product, or enter your computer’s Service Tag in the Enter a Service Tag or Express Service Code field, or click Browse all products to browse to your computer model. I have updated its firmware as well but the laptop is not detecting the monitors. There Download and install drivers for Dell WD19TB and WD19TBS docking station. If a USB dongle was Reply. It all works - but I cannot get the XPS to recognize the U3415W as an audio output device - so I cannot play sound through the monitor's built-in speakers. ; Plug AC power into the dock. I have two WD docks as I work in two locations. UP3216Q Monitor Has No Display When Connected to a WD19TB/WD19TBS Dock Through an HDMI Connection. The UP3216Q monitor's HDMI input is a Mobile High-Definition Link (MHL) which uses CEA timings like a TV does. Before moving on to more complicated fixes, it's essential to restart your docking station. Need some assistance where XPS 13 7390 is not picking up Dell monitor through dell display manager application. Avoid any loose connections or damaged cables. When i connect docking station cable the light on the cable is not on. It is not related to Thunderbolt settings, drivers, Windows settings, power management settings, or a laptop configuration. ; Unplug AC power from the WD19 series dock. It works great if the monitor is connected directly to the Dock Reset Procedure: Remove the dock USB-C or Thunderbolt cable from the computer. They remain black when the laptop is plugged into the dock. I've got three monitors. ) The dock must be connected to the computer during the update process to detect and install the dock firmware. Be alert for scammers posting fake support phone numbers and/or email addresses on the community. I've lately bought a WD19 dock to extend my HP Windows 10 laptop display to two Dell monitors. ; Plug the dock USB-C or Thunderbolt cable back to the @dmjones The overwhelming majority of HDMI to DisplayPort adapters are designed to connect a DisplayPort source to an HDMI display, because many DisplayPort outputs support falling back to native HDMI signalling. Connect the dock's power adapter and run the firmware update. Then I have to plug, WD19TB dock monitors not working : r/Dell. @ameyzing I don't know if having a regular WD19 accounts for the weird issues you're seeing, but the WD19 cannot run dual displays at 4K 60 Hz each, so even if you weren't having those issues, you wouldn't be making the most out of those displays. Hi, I'm really struggling with my Docking Station: Each time it randomly (doesn't) detect my monitors. In the Display settings panel, select the display you want Download and install drivers for Dell WD19TB and WD19TBS docking station. Download and install drivers for Dell WD19TB and WD19TBS docking station. Subject: Setup Guide Keywords: Quick Start Guide, Quick Setup Guide, QSGElectronics & Accessories#Docking Stations#dell wd19tb dock#dell-wd19tb-dock#Setup Guide#Quick Start Guide# Quick Setup Guide# QSG Created Date: 8/2/2019 11:24:58 AM Learn what to do when monitors connected to Dell docking stations experience blanking when using an HDMI, USB Type-C, or DisplayPort output. If you have an Intel driver that has stopped due to a problem there may be a 1553. . Multiple Monitors Are Not Detected Connected Through a WD19 Dock and Latitude 9420 Using Ubuntu. WD19 Dock not recognising monitor. The USB-C systems won't support that config. I suspect it has to do with USB-C port on laptop. But it doesn’t really solve my Problem. The other peripherals like KB/M work fine. Type and search [Sound settings] in the Windows search bar ①, then click [Open] ②. But any other combination should work, including your daisy chain setup. Then connected a Latitude 3510 to the same docking station via the USB-C cable. Article Number: 000149079. Thunderbolt peripherals when connected to the Dell Docking Station WD19, WD19TB, or WD22TB4 does not work or works intermittently. (Do Not Remove the AC Adapter from the docking station. I have peripherals and a monitor connected to the dock. Same for system charging support via USB-C. On the online store specifications mentioned that USB C is USB-C 3. If you are experiencing the problem of Dell Dock not detecting monitors, you can troubleshoot it by following these steps: Check cable connections: Ensure that all cables connecting the monitors to the Dell Dock are securely plugged in. I have a Dell WD19 dock at home, connected via USB-C to a Dell Latitude 5530 laptop, with an external Dell 24" monitor If the dock doesn't flash three times, then likely there is a hardware failure. No video appears after the monitor is powered off and on.